Refund policy

30-day refund guarantee

You have 30 days from the day your order is delivered to try your Insoucia underwear. If it isn't right for you, email us within those 30 days at hello@insoucia.com and we will refund you in full. You don't need to send the underwear back, and you don't need to tell us why.

How to ask for a refund

  1. Email hello@insoucia.com from the address you used to order, with your name or order number.
  2. We reply within 1 business day to confirm.
  3. We issue the refund.

When you get your money

We refund the full price you paid, including any shipping you paid. The refund goes back to the payment method you used at checkout. We start it within 3 business days of your request, and your bank or card issuer can take another 5 to 10 business days to show it.

Damaged, defective or wrong items

If your order arrives damaged, has a defect, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, whichever you prefer.

Orders that don't arrive

If your order hasn't arrived after 10 business days, email us. We will look into it with the carrier and either send a replacement or refund you in full. See our Shipping policy for delivery times.

Wrong size?

We don't process exchanges. If the size isn't right, ask for a refund within the 30 days and place a new order in the size you want.

Good to know

  • Refunds are issued only to the original payment method.
  • If something is wrong with your order, please contact us before disputing the charge with your bank. We can usually fix it faster.

Last updated: September 26, 2026